As you walk out of the doctor’s office you have probably heard a lot of information.
When do you need a follow-up appointment? How many times a day do you need to take your medicine? What happens if you accidentally take more than the suggested amount?
Reading the medication bottle or printed information from your doctor isn’t the problem, but it is important that you understand these instructions.
Clear communication in health care is a duty that lies on both you and your doctor.
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What Is Health Literacy?
Health literacy describes how a person can read and understand health information so they can make the right decisions.
For instance, patients with chronic illnesses who require regular care need to learn self-management skills, such as following a strict diet. Beyond routine check-ups and prescriptions, health literacy includes math skills, such as comparing medical insurance costs and understanding food nutrition labels.
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How to Become Health Literate
Follow these tips to help increase your health literacy and take control of your own health.
Come Prepared to Your Appointment
Write a list of questions about the type of care you will receive. For example, ask for an explanation of your illness or self-care for a chronic illness.
If you don’t ask questions, your nurse or doctor will think you understand the information given. Even if it seems like an unimportant question, it’s better to ask while you’re still in the office rather than wondering about it at home.
Bring a Family Member
Having another person there – especially at an appointment where you will hear news of a diagnosis – brings comfort. Your loved one may also think of other questions to ask during your visit.
Review Prescriptions When You’re at Your Doctor’s Office
While you’re still in the doctor’s office make sure you understand your doctor’s instructions about the medication you will take.
Understand Follow-Up Instructions
Ask your doctor or nurse when you need to make a follow-up appointment. Also, if you are being discharged from the hospital make sure you understand any instructions given.
Collect Contact Information
In case you have a question about your care, make sure you have your doctor’s phone number in a handy place at home.
Health Literacy and Patient Experience at UPMC
At UPMC, the Patient Experience department works to improve health literacy and meet the health education needs of patients all over the world. From printing handouts in multiple languages to creating the UPMC Health Library, improving health education is always a top priority.
The UPMC Health Library includes videos and images to show skills, such as giving an insulin shot. This is one way to improve better understanding. Other videos feature UPMC experts who discuss many topics, from what to expect during cancer treatment to golf safety tips.
You can also find classes at many UPMC locations throughout the greater Pittsburgh area on health topics like:
- Heart Health
Challenges in Health Literacy
Despite strides made to improve health education among patients, we still have difficulties.
One challenge facing health care knowledge is the busyness of our day-to-day lives. Daily schedules or unexpected events often take priority over personal care.
Doctors and nurses count on patients to:
- Make appointments
- Ask questions during regular check-ups
- Read any health information you receive
Both patients and their health care providers have a responsibility to take steps to increase health literacy. Take the first step to increase your health literacy today. Visit UPMC’s Health Library or connect with UPMC experts to discuss your health needs.
A $21 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates more than 90,000 employees, 40 hospitals, 700 doctors’ offices and outpatient sites, and a 3.8 million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. In the most recent fiscal year, UPMC contributed $1.4 billion in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution, and paid more than $500 million in federal, state, and local taxes. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. U.S. News & World Report consistently ranks UPMC Presbyterian Shadyside on its annual Honor Roll of America’s Best Hospitals and ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to UPMC.com.