Not every health system is committed to disrupting the status quo, but UPMC has made a point of doing just that. One example is a commitment to co-design, a methodology that treats care delivery as a complete experience from the patient’s point of view. UPMC is using the patient experience as a catalyst to drive transformational change.

From that first call to the doctor’s office to the appointment and hospital and then back home again, the methodology combines technologies to support process and system improvement. Scalable and customizable, this new “operating system” is now in place at many UPMC facilities and offices.

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About UPMC

Headquartered in Pittsburgh, UPMC is a world-renowned health care provider and insurer. We operate 40 hospitals and 700 doctors’ offices and outpatient centers, with locations in central and western Pennsylvania, Maryland, New York, and internationally. We employ 4,900 physicians, and we are leaders in clinical care, groundbreaking research, and treatment breakthroughs. U.S. News & World Report consistently ranks UPMC Presbyterian Shadyside as one of the nation’s best hospitals in many specialties and ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals.