UPMC Life Changers are employees who go above and beyond to make a difference in the lives of patients and staff, friends and family, and the community. Follow their stories in this monthly series to see how UPMC employees are changing lives in more ways than one.\n\n\n\n\nClyde Fritzley has stood behind the volunteer desk at UPMC St. Margaret for 11 years, greeting each person who walks through the doors with a smile.\nIn fact, the Lawrenceville native has been a constant presence at UPMC for nearly four decades.\n\u201cI really enjoyed coming to work,\u201d he says. \u201cI think I\u2019m one of the fortunate people who can look forward to coming to work each day.\u201d\nFritzley started his career at UPMC working in housekeeping and the mailing room, before finding his way to his current position as a greeter with the volunteer services department. On his first day, he knew that working at UPMC would be different than any of his past career endeavors. For Fritzley, the position is a calling.\nA Helping Hand\nWhether preparing a cup of coffee for someone seated in the waiting room or gathering a wheelchair for a patient in need, Fritzley sees his roles as an opportunity to give back to the many residents and neighbors of Pittsburgh. Service to others is an important aspect in Fritzley\u2019s faith, and he believes any day he can spend helping someone else is a success.\n\u201cThis job gives me the opportunity to assist patients and their families,\u201d he says. \u201cBy the grace of God I\u2019m able to be compassionate with their needs and requests. I can develop special relationships with these people, and they can count on me to help them.\u201d\nHe shares what he calls \u201clittle words of encouragement\u201d with all those he comes across throughout the day, and working within the volunteer program enables him to interact with a variety of visitors and patients in need.\nDuring a typical day, Fritzley will don numerous hats, including providing transportation throughout the campus, directing visitors and patients to different UPMC locations, overseeing the spiritual care requests, and providing stimulation and activities for patients who require longer stays than anticipated.\nA Personal Touch\nThanks to a packed daily schedule, Fritzley is familiar with many of the patients and visitors. He explains that he\u2019s come to know many of the patients and sees them as more than just a face, but as a friend, a neighbor, or a person he\u2019ll likely come across again in Pittsburgh. He\u2019s met tons of people during his years of employment, but a pair of sisters has left a lasting and unforgettable impact.\n\u201cI\u2019ve been helping these sisters for 10 years,\u201d he says. \u201cI\u2019ve really gotten to know them, and every time they come in, I get them wheelchairs and a cup of coffee. They actually call me at the hospital when they\u2019re not feeling good or it\u2019s been awhile since I\u2019ve seen them.\u201d\nEach day he reports to work, Fritzley hopes he\u2019ll make a personal connection with someone that crosses his path. \u201cHelping people is my biggest thing when I\u2019m here,\u201d he says.\nHe explains that a visit to the hospital can sometimes be a nerve-wracking experience for families and patients, and he hopes that demonstrating kindness and care can make their experience a little easier. There are many parts to his job that he enjoys, but it\u2019s especially rewarding when Frtizley is able to help patients meet their spiritual needs.\n\u201cIn my faith, God calls us to see the face of Christ in everyone we meet,\u201d he says. \u201cWe\u2019re supposed to look out for each other and help each other. It makes me feel good that I\u2019m able to help my neighbors. At one time or another we\u2019ll all need a helping hand and if I can help someone else, then my day feels worthwhile.\u201d\nTo get to know Fritzley and the other friendly faces of UPMC St. Margaret, call 412-784-4000 and find a doctor that\u2019s right for you.