Learn more about the UPMC Care Connect Program.

For liver transplant patients, traveling to Pittsburgh for an extended stay at one of UPMC’s medical facilities can be a stressful time for you and your family. If you’re not from the region, you normally must coordinate the details for your out-of-town visit—factors such as food, lodging, and transportation. However, UPMC Care Connect Concierge can shoulder that burden for you, aiding in many aspects of your visit for peace of mind during your treatment.

If you’d like more information about the program, please contact the Care Connect Concierge Team by calling 833-695-7280.

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What Is the UPMC Care Connect Concierge Program?

This UPMC service was created to help you and your family when traveling for a liver transplant. The program makes traveling to Pittsburgh a breeze, with services including lodging recommendations and appointment and travel assistance.

Being a traveling patient doesn’t mean you can’t enjoy the comforts of home. With our program, you’ll be able to rest easy knowing that a compassionate and caring member of our team will assist you during your trip.

The UPMC Care Connect Concierge Program Services

Before you even arrive in Pittsburgh, we’ll help plan your journey. We want you to focus on your medical care, while we handle the rest. Here’s what the program provides:

Travel assistance — Need a ride? We can arrange transportation to and from the airport and from the hotel to the hospital on the morning of your surgery. We’re also happy to offer you directions to other locations in Pittsburgh.

Appointment assistance — Any time you have questions or concerns, a designated representative will be there to listen and provide the appropriate assistance. In addition, a coordinator will greet you at the door for your first visit to UPMC.

Lodging — Let us find the lodging that suits you best. From hotels located throughout the city to the Family House, our preferred lodging provider, we will help you find the best accommodation to fit your needs.

Leisure — The city of Pittsburgh has a lot for both you and your family to explore. We’ll help you make the most of your trip and provide options for activities that everyone will love. From family-friendly museums to exciting professional sports, we’ll guide you to the best spots in our hometown.

Our concierge team is here to help you make the most of your time in Pittsburgh. Let us prepare your trip, so you can focus on what matters most: your health. In addition, the concierge program will soon be expanding to cover additional service lines and procedures throughout UPMC.

If you’d like more information about the program, please contact the Care Connect Concierge Team by calling 833-695-7280.

About UPMC

Based in Pittsburgh, UPMC is a world-renowned health care provider and insurer. We operate 40 hospitals and more than 700 doctor’s offices and outpatient centers. Our expert physicians are among the leaders in their fields, and we are leaders in groundbreaking research and treatment breakthroughs. UPMC Presbyterian Shadyside ranks as “One of America’s Best Hospitals” and No. 1 in Pennsylvania in U.S. News & World Report’s listings.