How to Prepare for Your UPMC Visit

At UPMC, we are fully committed to keeping our patients, staff, and community safe from COVID-19. We also are committed to providing the care our patients need.

It’s safe to make a doctor’s appointment and undergo a procedure. And you can do your part to keep everyone safe, too. Before coming to UPMC, you can take a few steps to make sure your appointment goes as smoothly as possible.

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What Should I Do Before My Appointment?

You can schedule your appointment by calling your doctor’s office or the UPMC Referral Line (1-800-533-8762) between 7 a.m. and 7 p.m. Monday through Friday.

Before the day of your appointment, make a plan for your visit, including arranging a ride if necessary. If you do need a ride, please note that UPMC is currently restricting visitors except in rare circumstances.

If you have questions about your doctor’s check-in process and other procedures, you should call in advance of your appointment. A staff member can provide you with the information you need to prepare for your visit.

What Should I Wear to My UPMC Visit?

Following guidelines from local and state health authorities and the Centers for Disease Control and Prevention, UPMC requires everyone — including patients, essential visitors, and staff — entering one of our hospitals or facilities to wear a facemask.

If you do not have a face covering, we will provide a facemask for you before you can enter the building. The facemask should be worn throughout the facility and is mandatory in clinical and high-traffic areas.

What Else Should I Know Before My Visit?

To limit the spread of infection, we may recommend our patients not wait for their appointment in the waiting room. When you arrive at the facility for your appointment, we may ask that you remain in your vehicle.

Call the doctor’s office to let staff know of your arrival and to check in for your appointment. We will call or text you when it’s time for you to come in, and a staff member will guide you to your appointment.

You will also be screened for COVID-19 symptoms and/or exposure prior to your appointment.

More than ever, we’re working to protect you — and care for you. You can count on us.

About UPMC

Based in Pittsburgh, UPMC is a world-renowned health care provider and insurer. We operate 40 hospitals and more than 700 doctor’s offices and outpatient centers. Our expert physicians are among the leaders in their fields, and we are leaders in groundbreaking research and treatment breakthroughs. UPMC Presbyterian Shadyside ranks as “One of America’s Best Hospitals” and No. 1 in Pennsylvania in U.S. News & World Report’s listings.