How to Prepare for Your UPMC Visit

At UPMC, we are fully committed to keeping our patients, staff, and community safe from COVID-19. We also are committed to providing the care our patients need.

It’s safe to make a doctor’s appointment and undergo a procedure. And you can do your part to keep everyone safe, too. Before coming to UPMC, you can take a few steps to make sure your appointment goes as smoothly as possible.

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What Should I Do Before My Appointment?

You can schedule your appointment by calling your doctor’s office or the UPMC Referral Line (1-800-533-8762) between 7 a.m. and 7 p.m. Monday through Friday.

Before the day of your appointment, make a plan for your visit, including arranging a ride if necessary. If you do need a ride, please note that UPMC is currently restricting visitors except in rare circumstances.

If you have questions about your doctor’s check-in process and other procedures, you should call in advance of your appointment. A staff member can provide you with the information you need to prepare for your visit.

Find Out How UPMC Primary Care Is Keeping You Safe

What Should I Wear to My UPMC Visit?

Following guidelines from local and state health authorities and the Centers for Disease Control and Prevention, UPMC requires everyone — including patients, essential visitors, and staff — entering one of our hospitals or facilities to wear a facemask.

If you do not have a face covering, we will provide a facemask for you before you can enter the building. The facemask should be worn throughout the facility and is mandatory in clinical and high-traffic areas.

What Else Should I Know Before My Visit?

To limit the spread of infection, we may recommend our patients not wait for their appointment in the waiting room. When you arrive at the facility for your appointment, we may ask that you remain in your vehicle.

Call the doctor’s office to let staff know of your arrival and to check in for your appointment. We will call or text you when it’s time for you to come in, and a staff member will guide you to your appointment.

You will also be screened for COVID-19 symptoms and/or exposure prior to your appointment.

More than ever, we’re working to protect you — and care for you. You can count on us.

About UPMC

A $21 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates more than 90,000 employees, 40 hospitals, 700 doctors’ offices and outpatient sites, and a 3.8 million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. In the most recent fiscal year, UPMC contributed $1.4 billion in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution, and paid more than $500 million in federal, state, and local taxes. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. U.S. News & World Report consistently ranks UPMC Presbyterian Shadyside on its annual Honor Roll of America’s Best Hospitals and ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to