What to Expect When You Visit UPMC for Essential Care During the COVID-19 Pandemic

As the COVID-19 pandemic continues worldwide, UPMC remains committed to both caring for our patients and communities and preventing the spread of this virus. It’s safe to make a doctor’s appointment and undergo a procedure.

Our top priority is safety. To meet that goal, we have changed some of the normal operating procedures in our hospitals, clinics, and outpatient offices.

“We are preparing our hospitals and teams to return to providing expert care to the vast majority of the people we serve who do not have the disease, while tending to those with COVID-19 simultaneously,” says Rachel Sackrowitz, MD, chief medical officer of the UPMC Intensive Care Unit Service Center. “We are fully committed to keeping our patients and health care workers safe as we resume the full range of our world-class health services.”

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What Should I Do Before My UPMC Visit?

If you are unsure of what is needed ahead of your appointment, call your doctor’s office for more information, including guidance on when to arrive and what to do when you get there.

Please wear a facemask to your visit. We require adults and children older than 2 to wear facemasks in UPMC facilities.

What Should I Do When I Arrive for My UPMC Visit?

For safety reasons, we may ask that patients not wait for their appointment in the waiting room.

When you get to the hospital or facility for your visit, you may be required to stay in your vehicle until your appointment begins. Call your doctor’s office to let them know you’re there and wait for further instructions. Those that don’t have access to a phone can come into the office to sign in.

How Will UPMC Keep Me Safe?

UPMC is dedicated to keeping patients, staff, and community members safe. Here are some of the ways we’re working to keep you safe.

  • We keep our hospitals and facilities as clean as possible and use hospital-grade disinfectants. We pay special attention to high-touch areas, such as countertops and doorknobs.
  • We require all adults and children over 2 years old to wear facemasks at all times inside all UPMC facilities.
  • We screen patients and staff for COVID-19 exposure and symptoms.
  • Our medical staff is trained to provide the highest levels of care. Each hospital has a skilled and experienced Infection Prevention Team.
  • For safety reasons, we are restricting visitors and volunteers in our hospitals and facilities to limit the risk of infection.

If you have any further questions about what to expect on your visit, call your doctor.

About UPMC

A $21 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates more than 90,000 employees, 40 hospitals, 700 doctors’ offices and outpatient sites, and a 3.8 million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. In the most recent fiscal year, UPMC contributed $1.4 billion in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution, and paid more than $500 million in federal, state, and local taxes. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. U.S. News & World Report consistently ranks UPMC Presbyterian Shadyside on its annual Honor Roll of America’s Best Hospitals and ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to UPMC.com.