UPMC is keeping our patients, staff, and the community safe during the COVID-19 pandemic. We are taking many steps to prevent the spread of COVID-19.
If you do not suspect you were exposed to COVID-19, but you have emergency or urgent care needs, it’s important you don’t put off medically necessary care. Heart attack and stroke symptoms, broken bones, severe pain, and prolonged bleeding are all examples of conditions that require immediate treatment.
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Is It Safe to Visit the Emergency Department During COVID-19?
If you need to visit the emergency department, our COVID-19 prevention steps include:
- Entrance Screening: We screen all visitors, patients, and staff upon entry to any UPMC hospital.
- Visitor Restrictions: To protect patients and staff and to limit the chance of exposure to illnesses including COVID-19, UPMC is temporarily restricting visitors. As of May 13, 2020, at noon, hospital inpatients who do not test positive for COVID-19 and Emergency Department patients will be permitted one dedicated on-site patient support person. Patients must identify their support person, who will help them manage and communicate about their care. Support persons are not considered visitors; they are seen as essential to the patient’s care. Visit UPMC.com for more information on our current policies.
- Personal protective equipment (PPE): We have enough masks, gowns, gloves, and other protective equipment to keep our patients and staff safe. We also have clean, well-equipped facilities with enough capacity to treat patients. Our health care workers will provide the expert care you’re accustomed to receiving at UPMC.
- Facemasks: We provide facemasks to our health care workers, vendors, patients, and visitors at entry. We require their use at all times in our facilities.
- Cleaning: All furniture, doorknobs, elevator buttons, and other high-touch items are cleaned and sanitized regularly with a hospital-grade disinfectant.
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When Should I Go to the Emergency Department?
If you think you are experiencing a life-threatening condition, call 9-1-1 or go to the emergency department nearest you.
Reasons to visit the emergency department include:
- Severe breathing problems
- Chest pain
- Heart attack
- Serious trauma or injury
- Severe bleeding
- Loss of consciousness
- Severe abdominal pain
- Severe vomiting
- Severe diarrhea
- Severe headache
Where Can I Go for My Minor Illness/Injury?
UPMC Urgent Care locations are open to treat minor illnesses and injuries, but do not provide screening or care for COVID-19 symptoms.
Most locations are open from 9 a.m. to 9 p.m. daily, with no appointment necessary.
They provide immediate treatment for non-emergency conditions, including:
- Asthma and allergies
- Colds and flu
- Coughs, sore throats, earaches, and sinus infections
- Cuts and scrapes
- Infections including pink eye and urinary tract
- Sprains, strains, minor broken bones, and simple fractures
- Skin conditions from rashes to poison ivy
- Vomiting and diarrhea
Virtual urgent care video visits are also available 24/7. Learn more about UPMC AnywhereCare.
Emergencies can happen in the blink of an eye or the beat of the heart. And when they do, seconds matter. UPMC’s emergency and trauma care services are ready to provide world-class care, no matter how serious your emergency. All our emergency departments have a full-time staff of emergency specialists at the ready 24 hours a day. We use advanced technology to diagnose and treat your condition and coordinate with your doctor to provide the best care possible. We also have specialized trauma care, including Level 1 trauma centers at UPMC Presbyterian and UPMC Mercy, a Level 1 pediatric trauma center at UPMC Children’s Hospital of Pittsburgh, a Level 2 trauma center at UPMC Hamot, and a trauma center at UPMC Altoona.